Common Questions

Do I need to signup for a payment processor to be eligible to use your service?
You need to be registered with (and in some cases approved by) the payment processors we support to be able to use our service. If you already have an account with them then you can use your existing account and do not need to signup again.

Which payment processors do you currently support?
The list of supported payment processors for your region is available on this page.

I have a user account with a payment processor that you have not listed. Can you add it to your service so I can use it?
We are keenly watching the developments in the digital payments space and if there is a popular need to introduce more payment processors we will definitely do so. In the meantime don't forget to subscribe to our notifications or view our posts to stay updated.

How much will it cost me to use the payMyPage (pMP) service?
That depends on the Plan you select on this page.

Does your PRO plan service fee include payment processor charges?
Payment processor fees are separately billed to you by your payment processor.

How do I refund a payment I received using your system?
We help you collect one-time payments from visitors/buyers by integrating your payment processor options on a single page. We do not process the payments ourselves. To refund a payment you have to login to the respective payment processor's website, locate the transaction, and grant the refund to your buyer.

My PRO plan has expired. Can I upgrade again?
After PRO plan expiry your user account is migrated to the LITE plan automatically. You can choose to upgrade again at any time with a fresh subscription.

I want to discontinue using the service. Can I get a full or partial refund of subscription fee as a PRO plan user?
Once paid the subscription fee is non-refundable. If you do not extend your subscription it will automatically expire on it's current expiry date.

My visitors/buyers are getting an error when trying to pay me through your system. What do I do?
First check if your account is active with the concerned payment gateway/processor. Then check if your payment processor account status has been downgraded by the payment processor for any reason. If so, contact the payment processor's support team to resolve the issue. If all is well with your payment processor account, inform us using our helpdesk giving transaction details and screenshot(s) so we can troubleshoot any issue in our system.